How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Mentionedcool Plumbing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when calling or contacting Mentionedcool Plumbing
• How your personal information was handled
• Content on this site that seems unclear or wrong
• The conduct of a plumber we connected you with

Problems With a Provider

Plumbers in our network are independent businesses. Each is responsible for its own estimates, pricing, work and customer service. If there is a problem with work in your home, the usual first step is to raise it with the plumber directly. Keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest. Providers who repeatedly fall short of our expectations may be removed. Please note that Mentionedcool Plumbing cannot settle contract disputes, refund a provider's work or make decisions for a provider.

How to File

Email contact@mentionedcool.living and include:

1. Your name and how to reach you 2. The date you contacted us or the plumber 3. The phone number you called or the form you used, if you remember 4. The provider's name, if you know it 5. A clear account of what happened and what outcome you want

What Happens Next

First, we confirm receipt by email, usually within a few business days. Next, we look into what happened. This may include reaching out to the provider. Then we reply with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about plumbing work itself, a state or local plumbing licensing board may also help.

Contact

Email: contact@mentionedcool.living